Refund & Return Policy

30-Day Return Policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Complete with all accessories and included items

Items that have been used, damaged, or altered after delivery may not be eligible for a refund.

Return Shipping

For eligible returns, customers may be responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

For approved returns caused by an error on our part, we may provide a prepaid return shipping label where available.

How to Request a Return

To request a return, please contact us at: 

https://avenzoro.com/pages/contact

Please provide your:

• Order number
• Reason for the return
• Photos of the product, if applicable

Once your return request has been reviewed and approved, we will provide you with the return instructions.

Please do not send your order back without receiving return approval from us first.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review the issue and, where appropriate, offer a replacement or refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, size, color, or variant, please request a return for your original order and place a new order separately once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and display the refund.

Restocking Fees

We do not charge restocking fees for eligible returns.

International Orders

We ship to customers worldwide. Please note that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Important Notice

This Return & Refund Policy does not affect any mandatory consumer rights or protections that apply under the laws of your country or region.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

https://avenzoro.com/pages/contact

Last Updated: September 2026